10997 Office 365 Administration and Troubleshooting

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Date/Time
Date(s) - 01/01/2050 - 03/01/2050
All Day

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About this Course

This is a three-day Instructor Led Training (ILT) course that targets the needs of information technology (IT) professionals who take part in administering, configuring, troubleshooting, and operating Office 365 services, including its identities, dependencies, requirements, and supporting technologies. This course focuses on skills required to administer and troubleshoot Office 365 tenant and key services of Office 365, such as Exchange Online, SharePoint Online and Skype for Business. It also covers security and compliance features of Office 365.

Audience Profile

This course is intended for both novice and experienced programmers who have a minimum of three months programming experience and have basic Windows navigation skills.

This course is intended for IT professionals and system administrators who want to learn about administration and troubleshooting techniques in Office 365. These professionals should have at least three years of experience working in their respective fields—typically in the areas of system administration, network administration, and messaging.

At Course Completion

After completing this course, students will be able to:

Describe Office 365 services.
Administer Office 365 by using graphical user interface (GUI) and Windows PowerShell.
Administer and troubleshoot directory synchronization and directory objects.
Administer and troubleshoot Skype for Business.
Administer and troubleshoot SharePoint Online.
Administer and troubleshoot Office 365 ProPlus.
Administer and troubleshoot compliance and security in Office 365.

Course Outline

Module 1: Office 365 services overview

This module describes Office 365 services, licensing, tenant, and clients.

Lessons

Overview of Office 365 services
Office 365 licensing overview
Office 365 tenant configuration
Office 365 clients

Lab : Office 365 services overview

Setting up Office 365 lab environment
Office 365 Domain Name System (DNS) management
Office 365 service configuration

After completing this module, students will be able to:
Describe Office 365 services.
Explain Office 365 licensing.
Configure an Office 365 tenant.
Describe Office 365 clients.

Module 2: Office 365 administration, tools, and techniques

This module describes the tools used for Office 365 administration.

Lessons

Managing Office 365 with administrative portals
Managing Office 365 with Windows PowerShell
Managing administrative access in Office 365
Troubleshooting administration in Office 365

Lab : Administering Office 365

Using administrative portals
Administering Office 365 with Windows PowerShell
Configuring delegated administrators
Troubleshooting administrative access in Office 365

After completing this module, students will be able to:

Manage Office 365 with administrative portals.
Manage Office 365 with Windows PowerShell.
Manage administrative access in Office 365.
Troubleshoot administration in Office 365.

Module 3: Administering and troubleshooting directory synchronization and directory objects

This module describes how to administer and troubleshoot directory synchronization with Azure AD Connect, and how to administer user and group objects in Office 365.

Lessons

Directory synchronization and federation overview
Azure AD Connect management
Managing users and groups objects in Office 365
Troubleshooting objects and directory synchronization in Office 365

Lab : Administering directory synchronization, users, and groups in Office 365

Configuring Azure AD Connect
Managing Office 365 users and groups by using the Office 365 admin center
Managing Office 365 password policies
Troubleshooting users and directory synchronization

After completing this module, students will be able to:
Describe directory synchronization and federation overview.
Explain Azure AD Connect management.
Manage users and group objects in Office 365.
Troubleshoot objects and directory synchronization in Office 365.

Module 4: Administering and troubleshooting Microsoft Exchange Online

This module describes how to administer and troubleshoot Exchange Online service in Office 365.

Lessons

Overview of Exchange Online management
Administering Exchange Online recipients
Administering client access policies in Exchange Online
Troubleshooting Exchange Online

Lab : Administering and troubleshooting Exchange Online

Configuring and administering Exchange Online recipients
Configuring delegated administration
Configuring client access policies
Troubleshoot Exchange Online

After completing this module, students will be able to:
Describe Exchange Online management.
Administer Exchange Online recipients.
Administer client access policies in Exchange Online.
Troubleshoot Exchange Online.

Module 5: Administering and troubleshooting Skype for Business

This module describes how to administer and troubleshoot Skype for Business service in Office 365.

Lessons

Skype for Business management overview
Administering users and connectivity in Skype for Business
Troubleshooting Skype for Business

Lab : Administering Skype for Business Online

Configuring Skype for Business Online organization settings
Configuring Skype for Business Online user settings
Troubleshooting Skype for Business Online

After completing this module, students will be able to:
Describe Skype for Business management.
Administer users and connectivity in Skype for Business Office 365 tenant
configuration.
Troubleshoot Skye for Business.

Module 6: Administering and troubleshooting SharePoint Online

This module describes how to administer and troubleshoot SharePoint Online service in Office 365.

Lessons

SharePoint Online management overview
Administering SharePoint Online site collections
Administering external users in SharePoint Online
Configuring OneDrive for Business
Troubleshooting SharePoint Online

Lab : Configuring and administering SharePoint Online

Configuring SharePoint Online settings
Creating and configuring a SharePoint site collection
Configuring and verifying external user sharing
Configuring OneDrive for Business
Troubleshooting SharePoint Online

After completing this module, students will be able to:
Describe SharePoint Online management.
Administer SharePoint Online site collections.
Administer external users in SharePoint Online.
Plan and configure OneDrive for Business.
Troubleshoot SharePoint Online.

Module 7: Planning and deploying Office 365 ProPlus

This module describes how to plan and implement the deployment of Office 365 ProPlus.

Lessons

Overview of Office 365 ProPlus
Managing user-driven Office 365 ProPlus deployments
Troubleshooting Office 365 ProPlus deployments

Lab : Managing Office 365 ProPlus installations

Preparing Office 365 ProPlus installations
Managing user-driven Office 365 ProPlus installations
Managing centralized Office 365 ProPlus installations
Troubleshooting Office 365 ProPlus deployments

After completing this module, students will be able to:
Describe Office 365 ProPlus.
Manage user-driven Office 365 ProPlus deployments.
Troubleshoot Office 365 ProPlus deployments.

Module 8: Administering and troubleshooting compliance and security in Office 365

This module describes how to administer and troubleshoot compliance and security features in Office 365.

Lessons

Overview of compliance features in Office 365
Administering Azure Rights Management in Office 365
Administering compliance features in Office 365
Configuring and administering email security in Office 365
Troubleshooting Office 365 compliance and protection

Lab : Configuring and troubleshooting compliance and security

Configuring Rights Management in Office 365
Configuring compliance features
Configuring email protection
Troubleshooting security and compliance

After completing this module, students will be able to:
Describe compliance features in Office 365.
Administer Azure Rights Management in Office 365.
Administer compliance features in Office 365.
Configure and administer email security in Office 365.
Troubleshoot Office 365 compliance and protection.

Before attending this course, students must have:

A minimum of two years of experience administering the Windows Server operating system, including Windows Server 2012 or newer.
A minimum of one year of experience working with Active Directory Domain Services (AD DS).
A minimum of one year of experience working with name resolution, including DNS.
Experience working with certificates, including public key infrastructure (PKI) certificates.
Experience working with Windows PowerShell.
Experience working with Exchange Server 2013 or newer, Lync 2013 Server or Skype for Business 2015 Server, and SharePoint Server 2013 or newer is beneficial but not required.

An understanding of the following concepts as they relate to Office 365:

Understanding of Microsoft cloud services.
Understanding of the Office 365 platform.