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OD10982C: Supporting and Troubleshooting Windows 10

$500.00 $350.00

Supporting and Troubleshooting Windows 10

This course is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 10 PCs and devices in a Windows Server domain environment. These skills include understanding of Windows 10 features, how they can be used in an Active Directory environment and how to troubleshoot them.

Description

This course is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 10 PCs and devices in a Windows Server domain environment. These skills include understanding of Windows 10 features, how they can be used in an Active Directory environment and how to troubleshoot them.

Audience profile

The primary audience for this course is the Enterprise Desktop Support Technician (EDST), who provides Tier 2 support to users running Windows 10 personal computers (PCs) and devices in medium to large enterprise organizations, within a Windows domain environment. EDSTs focus on a broad range of technical issues for Windows operating systems (OSs), devices, cloud services, applications, networking, and hardware support. In the overarching scenario, if an enterprise offers the service, the EDST is asked to support it.

The key responsibilities include resolving technical issues pertaining to Windows 10 installation and migration, activation, performance, profiles, settings; and device synchronization. Some other key responsibilities include local and remote network access; access to applications, access to data and printers; authentication, Endpoint security and policy; OS and data recovery.

The secondary audience for this course are IT professionals who administer and support Windows 10 desktops, devices, users, and associated network and security resources. Students who seek certification in the following exams will also benefit from this course:

  • 70-697, Configuring Windows Devices
  • 70-698, Installing and Configuring Windows 10

At course completion

After completing this course, students will be able to:

  • Describe the processes for planning and using a Windows 10 troubleshooting methodology.
  • Troubleshoot startup issues and operating system services on a Windows 10 device.
  • Resolve issues that pertain to hardware devices and device drivers.
  • Troubleshoot Windows 10 devices remotely.
  • Troubleshoot issues that pertain to network connectivity.
  • Troubleshoot client-configuration failures and issues with application of Group Policy Objects (GPOs).
  • Troubleshoot issues related to user settings.
  • Troubleshoot remote-connectivity issues.
  • Resolve issues that pertain to accessing resources from devices that are domain-joined.
  • Resolve issues that pertain to accessing resources from devices that are not domain-joined.
  • Troubleshoot issues that pertain to application installation and operation.
  • Maintain a device that is running Windows 10.
  • Recover a device that is running Windows 10.

Course Outline

Prerequisites

About Microsoft Official Course On-Demand

About Microsoft Official Course On-Demand

MOC On-Demand is an integrated combination of video, text, practical tasks and knowledge tests designed to help IT experts and developers to expand their knowledge about Microsoft technologies. The courses are a great alternative for anyone wanting to learn independently and at their own pace. They can also be used in the form of a Blended Class together with managed training courses, or as the basis for training solutions with mentoring and other learning programmes.

All Labs within a course can be accessed via the Microsoft Labs Online (MLO) platform. Participants enrolled on a course can start the Labs directly from within a course; they do not need to be set up separately.

Licence codes purchased for the new Skillpipe MOC On-Demand courses can now all be found in the “Digital Library” section. The licence codes for these courses are now provided via the Management Dashboard, just like for the dMOC courses.

System requirements for Skillpipe MOC On-Demand

Browser:

  • current version of Internet Explorer, Microsoft Edge, Google Chrome™ or Firefox®

Internet access:

  • broadband Internet connection (recommended: network bandwidth of over 4Mbps)

Screen resolution:

  • 1280 x 1024 or higher

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