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Follow Up Services

Telephone Support and Consultancy

Participants in our public courses are offered unlimited free telephone support for 3 months following attendance at that training course. If further on-site consultancy is required, this is available at a competitive rate.

Course Notes

Our course notes include the steps for carrying out the exercises introduced during the training, but we also provide additional material for the topics covered during each course, with a detailed contents list. This material is designed to save participants time when they are back at their own office. These procedures make it easy to look up a topic in context, and save the time it can take to track down a topic in a reference manual, even assuming that manuals are conveniently located.

The quality of our course materials has been recognised by other providers of training services. As a result we have been able to market our course notes to several mainland organisations.

Newsletter

We offer, on request, a free regular newsletter. It includes articles on matters of topical interest in computing, as well as hints and tips for using specific software programs. These hints and tips are developed in-house in the course of our own work, and they relate to “real world” circumstances.

We have been producing regular newsletters since January 1991. Together they represent a valuable source of information. The fact that they are published so frequently shows that our commitment to delivering high-quality service is real, and one that we can guarantee to stand by. Many other organisations promise such material but rarely deliver more than one or two issues.

We are proud of the enthusiasm with which our newsletters have been received.

Internet Access

The Quill Consultancy maintains an e-mail address at quill@quill.com.auHelp desk questions and enquiries can be sent here.

We also have a web site at www.quill.com.au.

This home page is updated regularly and contains information about the company and the courses that we offer.