Getting feedback is not just about giving out a questionnaire or a survey form that learners will answer and leave it at that. While this is the most common way of getting the information that you need, it is hardly effective. That is because it is a one-way form of communication. When you get this information, you will be getting what the elearners expect from the course. But do they know what you expect from them? More importantly, do they understand how their different expectations can affect the success of the course? Believe it or not, this piece of information is also important.
The truth is, getting feedback is a process that should happen continuously – as long as the course is not yet complete. It is not something that you need to arrange consistently. Here are some guidelines that should help you make the feedback a part of the e-learning process.
Know the role of a feedback
A feedback is an effective means of communication. It is a way to identify if there are problems or issues in the course that needs to be addressed. It is also a way to see the strategies that worked and appealed to the learners. Of course, defining what a feedback is not the only thing that you need to recognize here.
Have the correct interpretation
One message can lead to different interpretations and in effect, various feedbacks. After all, we all have different perspectives and perceptions. And it does not stop there. When the feedback is given, you have to interpret it correctly and avoid going to conclusions based on what is convenient for the e-learning course. If the feedback is bad, listen to it and make amends. Do not make excuses and make sure your interpretation of the feedback is according to what the learners mean. A misunderstood feedback is actually useless.
Opt for continuous feedback
This is the best way to avoid getting the wrong interpretation for any feedback. When you continuously ask for it, you will eventually understand completely what the message is. It is possible for you to be subtle about these feedbacks. You can embed them in the content. You can use random quizzes or moderated discussions. Choose an activity that will open the communication between the instructor and learners. You should make it mandatory as well. That way, you get the perspective of all the learners – no matter how different they are from each other.
Provide your own feedback
Finally, you should also give your own feedback – and don’t make the learners wait too long for it. They need to know what you think about their progress. That is how you can make the course as proactive as it can be. Giving personalized feedback will also make the learners feel like they matter because you pay attention. If it is a positive feedback, give it immediately. If it is negative feedback, make it constructive.
When used properly, a feedback can be an effective tool to complete the e-learning experience. It is not just the content that you need to focus on. Entertaining the different opinions about the course and lesson will make the learning interactive, engaging, and effective.