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SERVICES T&C

Bookings and Confirmation

Enrolment in any course of Quill automatically indicates acceptance of the conditions of enrolment. Each course must be chosen carefully. All the training courses is expected to be paid in full at the same time of booking. V-Learn will provide a tax invoice along with booking confirmation details such as dates, name of attendee, location, time, etc.

Course Rescheduling or Cancellation

Quill reserves the right to reschedule training programs if the minimum number of attendees is not met.

If the client wishes to reschedule or cancel a booking for any reason, Quill has to be notified at least 14 days prior to the start of the training. Call us at 03-9028-8949 or email us through our Contact Us page.

If the client fails to attend for any reason, the full course fee will still be in effect. The client is allowed to substitute a delegate any time as long as Quill is notified immediately and approves the new delegate on the basis of compliance with the course requirements.

In case the client failed to reschedule or cancel any booking at least 14 days before the start of the training, the client agrees to pay Quill a sum that equals to the following percentages.