1. Course fees are payable 14 days prior to course commencement.  All course prices are excluding (10%) GST. 
    Payment methods: direct deposit, credit card, cheque or cash. NB: Visa & MasterCard incur a 2% surcharge.  AMEX & Diners incur a 4% surcharge. 
  1. Course participants must comply with course prerequisites. 
  1. Cancellations and transfers can only be accepted with 5 full business days of notice for Application/Desktop courses and 14 business days of notice for Development and Technical courses. Cancellations received during the non-cancellation period described above will be subject to 100% course fee forfeiture and outstanding fees remain payable. 
  1. Participant substitution is free of charge at any time (the substitute attendee must be at an appropriate skill-level for the course). 
  1. All changes to registrations must be made in writing. 
  1. The Quill Consultancy reserves the right to change course schedules, course pricing, discontinue courses, modify course content, limit class size, cancel courses and refuse entrance to a course.  Bookings are automatically confirmed upon enrolment. In the case of a course cancellation, confirmed students will be notified (where possible) at least five (5) business days prior to the scheduled Applications course commencement and ten (10) business days prior to scheduled technical training date.  
  1. For Non-Attendance or Forfeit within 14 days of course confirmation date, The Quill Consultancy will invoice the Customer or the Student to collect another form of payment in accordance with its policies. All cancellations must be provided in email as both The Quill Consultancy and Customer must retain all written notifications of all cancellations received from registered Students. 

SATV Policy

For Non-Attendance or Forfeit within 14 days of course confirmation date, The Quill Consultancy will unfortunately have to invoice the Customer or the Student to collect another form of payment in accordance with its vendor policies.  

All cancellations must be provided in email as both The Quill Consultancy and Customer must retain all written notifications of all cancellations received from registered Students. 

Cancellation and Refund Policy 

Due to legal regulations varying from one governmental agency′s jurisdiction to another, The Quill Consultancy’s policies on issues such as cancellations and refunds may vary from location to location. Please obtain and understand the written policies that are in force for the location with which you conduct business. 

Please feel free to contact our friendly staff if you have specific queries. 

Privacy Policy 

Our Commitment 

This Statement sets out The Quill Consultancy’s privacy policy in respect to personal information that you may provide to The Quill Consultancy. The Quill Consultancy recognises that your privacy is very important and we are committed to promoting confidence in the manner in which your personal information is handled by us. The statement that follows explains how The Quill Consultancy collects, uses, discloses and protects this information on The Quill Consultancy’s web site and within our business in general. 

Supporting Industry Best Practice 

The Quill Consultancy is committed to supporting the National Principles for the Fair Handling of Personal Information established by the Australian Federal Privacy Commissioner and embodied in the Privacy Amendment (Public Sector) Act 2013. Our aim is both to support industry best practice and to ensure that we comply with principles that form the basis of laws introduced to strengthen privacy protection for consumers. 

We believe that in supporting industry best practice this statement will address any potential concerns you may have about how personal information you provide to us is stored, used and accessed. 

Collection of Information 

The Quill Consultancy receives and stores transaction information, information you enter on our web site or have provided to us in application, registration or administration processes. 

Wherever it is lawful and practicable, The Quill Consultancy will endeavour to provide you with the option of not identifying yourself or not providing personal information when entering transactions with us. However, failure to provide the full and complete information we request may result in a limited ability on our part to offer or deliver complete services to you. 
 
No personal information is collected when you browse anonymously. Anonymous browsing is when personally identifiable information is not required by an individual to gain access to our web site. In addition, personally identifiable information such as name, birth dates and contact details (e-mail addresses) are only collected when you make an enquiry, place an order or book on a course. All other information will be requested from you directly. 
 
Information collected is kept for as long as it is needed to service your account and provide services and products requested by you. When your information is no longer needed for these purposes’ we will destroy or permanently render anonymous any information held about you. 

Use and Disclosure of Information 

The primary purpose in collecting information from you is to enable us to fulfil our business commitments to you in providing membership and educational and training management services and to improve these services to you and other members of The Quill Consultancy. 
 
We may use the information you provide to help improve the services we deliver to you, measure consumer interest in The Quill Consultancy’s services, inform you of other The Quill Consultancy products and services or to comply with requirements under the law. 
 
We may share your information with other parties (such as suppliers, agents and business alliance partners) who provide various services to The Quill Consultancy. These parties may be used to, amongst others, process orders, provide marketing support, provide IT support and services, provide services and products not available to The Quill Consultancy, distribute learning materials, assess assignment/project work, negotiate articulation arrangements with higher educational providers, pass information to strategic partners or collect debts. 
 
The Quill Consultancy does not permit these parties to use information about you for any other purpose than to perform the services that The Quill Consultancy has instructed them to provide. All suppliers, agents and third party companies must sign a confidentiality agreement before The Quill Consultancy discloses any personal information. 
 
The Quill Consultancy will not, without your consent, disclose personal information for any purpose (a Secondary purpose) other than for the main purpose (Primary purpose) of fulfilling our business commitments to you, except where: 
 
(a) It is required or authorised by law or for purposes of law enforcement and matters directly related to law enforcement or the prevention of unlawful activity; 
 
(b) The Secondary Purpose is related to the primary purpose (or directly related when sensitive information is involved) and there is a reasonable expectation that we would use or disclose the information in the circumstances; 
 
(c) The Quill Consultancy reasonably believes it is necessary to prevent any serious and imminent threat to any person’s life, health or safety or the public’s health or safety. 
 
The Quill Consultancy will not otherwise disclose your personal information to any other party without your consent. 

Third Party Relationships 

To provide you with a more informative on-line experience The Quill Consultancy does use the on-line resources, from time to time, of suppliers, agents and business partners. Such services comprise of links to third party sites that promote additional services and products. In any such relationship The Quill Consultancy takes all reasonable steps to ensure that these parties have and enforce an adequate privacy policy. Understandably, the privacy policy of a third party might be different to that of The Quill Consultancy and it is advisable that you carefully review any third party’s privacy policy before using the site’s products and/or services. 

Storage and Security of Personal Information 

The Quill Consultancy will use all reasonable endeavours to ensure that you provide personal information in a secure environment and when the information is no longer needed it will be destroyed or permanently rendered anonymous. 
 
In conjunction with our key suppliers and agents, we operate secure data networks protected by an industry standard firewall and password protection system. We also take care to ensure that we have security measures in place to protect against the loss, misuse, unauthorised access, alteration, modification or disclosure of your user data under our control. 
 
The security of any information (including personal information) downloaded and stored on your PC, server, etc, is the responsibility of the individual. The individual is also responsible for the correct configuration of the hardware and software he/she uses to access an The Quill Consultancy web site, along with the physical security and maintenance of that equipment. 
 
Notwithstanding the fact that we take all reasonable steps to protect your personal data, we cannot guarantee the security of any data you disclose on-line. You can help us keep your personal information secure by ensuring that any password you use on our web site is kept strictly confidential, and by logging off when you have finished using a shared computer. 
 
The Quill Consultancy imposes strict rules on its employees who have access either to the databases that store your user information or to the servers that host our services and while we cannot guarantee that any unauthorised access, disclosure, loss, misuse or alteration to your data will not occur, we will take all reasonable steps to prevent such unfortunate occurrences. 
 
You accept the inherent security implications of dealing on-line over the Internet and will not hold The Quill Consultancy or its agents or suppliers responsible for any breach of security. 

Cookies 

The Quill Consultancy may use cookies to personalise and simplify your access to and use of our web site. A cookie is a small data file that is downloaded from our web site and stored in a text file on your hard drive. The information is made up of a string of letters and numbers, which uniquely identifies your computer and any username or password that you may have already registered on our web site. This information is used to authenticate or identify whether you are registered on our web site, without requiring you to re-enter details each time you log on to our web site. The Quill Consultancy Cookies cannot be used to obtain any other information on you or on your hard drive unless you have already provided such information. 
 
Cookies may also be used to “track” or “follow” your movement through our web site. This will be used to determine which areas of our web site are the most popular so that we can improve user’s access to relevant information on our services and make your on-line experience more informative and worthwhile. In particular, The Quill Consultancy Cookies may collect information such as the server your computer is logged onto, the browser type you are using, the time and date of your visit together with the particular pages you are accessing. 
 
If at any time you do not wish to accept Cookies or wish to delete existing Cookies, you may manually configure your browser to refuse Cookies or you may manually delete existing Cookies from your hard drive (Each browser is different so check the “Help” menu of your browser to learn how to change your Cookie preferences.) 
 
If you reject all Cookies, you will not be able to use areas of The Quill Consultancy web site that require you to “sign in,” and you may not be able to take full advantage of all offerings. However, many areas within The Quill Consultancy web site do not require that you accept Cookies. 

Trans-border Data Flows 

Where, for the purpose of fulfilling our business commitments to you, we disclose personal information to persons involved in administering the services, our related entities or business partners (Permitted Persons), and such Permitted Persons are in a foreign country, The Quill Consultancy will not, without your consent, transfer personal information to such Permitted Persons unless: 
 
(a) We reasonably believe that the Permitted Persons are subject to a law, binding scheme or contract or we have taken reasonable steps to ensure that the Permitted Persons are subject to a contract which effectively upholds principles for the fair handling of personal information that are substantially similar to the National Principles for the Fair Handling of Personal Information embodied in the Privacy Amendment (Public Sector) Act 2013; or 
 
(b) The transfer is necessary for:

(i) The performance of services requested by you; or 
(ii) for the purpose of fulfilling our business commitments to you; or 
(iii) to implement pre-contractual measures taken in response to a request by you; or 
 
(c) The transfer is necessary for the conclusion or performance of a contract concluded in your interest, between The Quill Consultancy and a third party; or 
 
(d) All of the following apply: 
(i) The transfer is for your benefit; and 
(ii) it is impracticable to obtain your consent to the transfer; and 
(iii) if it were practicable you would be likely to consent to the transfer. 

Accessing and Changing Your Personal Information 

The Quill Consultancy attempts to ensure that all personal information collected and stored in its database systems is correct and accurate. You may at any time request access to the information we have collected from you and obtain a more indepth explanation about how the information is used by contacting us through the Contact Us section of the web site, by e-mailing us at quill@quill.com.au . We will endeavour to meet or advise of the outcome of a request within seven business days of receipt. 
 
If at any time you wish to change personal information that is incorrect or wish to have your personal information deleted, please contact us using the details below. If you have registered for the The Quill Consultancy newsletter you can correct or update your details by emailing your amended details through the Contact Us section of the web site. Unless personal information is required for administrative or legal reasons we will take all reasonable steps to meet such requests at the earliest possible opportunity. 
 
You also have the right to request access to your personal information at any time. Our staff will be able to assist you with such a request and this information will be forwarded to you within five working days. 



 For any privacy issues or concerns you can contact us at:  

The Quill Consultancy Pty Ltd 
Level 11, 39 Murray Street 
Hobart, Tasmania 7000 
Ph: +61 (03) 6234 3883  
Email: quill@quill.com.au 

Complaints Resolution 

The Quill Consultancy is committed to providing consumers with a fair and responsive system for handling and resolving complaints. You have a right to complain and to have your complaint handled efficiently. We believe that in receiving your complaint, we are provided with a valuable opportunity to improve the services we deliver to you and maintain your confidence in The Quill Consultancy and our services. 
 
If at any time you wish to lodge a complaint in respect of the handling, use or disclosure of your personal information by The Quill Consultancy you may notify us of your complaint by contacting: 
 

The Quill Consultancy Pty Ltd, Level 11, 39 Murray Street, Hobart, Tasmania 7000, 

Ph: +61 (03) 6234 3883